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Cancellation Policy
Cancellation Policy
Cancellation & Refund Policy
EnjoyLearningKids
1. Order Cancellation
Since all our products are digital downloadable files, orders cannot be cancelled once the payment is successfully completed and the download link has been delivered.
Please ensure you review the product details carefully before making a purchase.
2. Refund Policy
Due to the nature of digital products, we do not offer refunds, returns, or exchanges once the product has been delivered.
However, a refund or replacement may be considered only in the following cases:
- If the file is corrupted or not opening
In such cases, you must contact us within 3 days of purchase with:
- Order details
- A clear explanation of the issue
- Screenshot (if applicable)
After reviewing the request, we will either:
- Provide a corrected file
3. Contact for Support
For any issues, please contact us at:
We aim to respond within 24–48 business hours.
Upon completing a Transaction, you are entering into a legally binding and enforceable agreement with us to purchase the product and/or service. After this point the User may cancel the Transaction unless it has been specifically provided for on the Platform. In which case, the cancellation will be subject to the terms mentioned on the Platform. We shall retain the discretion in approving any cancellation requests and we may ask for additional details before approving any requests.
Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform. Any request for refund must be submitted within three days from the date of the Transaction or such number of days prescribed on the Platform, which shall in no event be less than three days. A User may submit a claim for a refund for a purchase made, by raising a ticket here or contacting us on seller+5ef75f302ccd4c5fb81718dbdfcefb1f@instamojo.com and providing a clear and specific reason for the refund request, including the exact terms that have been violated, along with any proof, if required. Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests.
Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform. Any request for refund must be submitted within three days from the date of the Transaction or such number of days prescribed on the Platform, which shall in no event be less than three days. A User may submit a claim for a refund for a purchase made, by raising a ticket here or contacting us on seller+5ef75f302ccd4c5fb81718dbdfcefb1f@instamojo.com and providing a clear and specific reason for the refund request, including the exact terms that have been violated, along with any proof, if required. Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests.
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